Refund policy

We want you to feel completely confident when shopping with Climora. If for any reason you're not fully satisfied with your purchase, we're here to help.

60-Day Returns

You have 60 days from the date you receive your order to request a return.

To start a return, simply contact our support team at info@climorapro.com. We'll guide you through the process and provide all necessary instructions to make your return as smooth and easy as possible.

Please note that items should be returned in their original condition.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or if you received the wrong product, contact us right away at info@climorapro.com and we'll work quickly to make it right.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

Approved refunds are issued to your original payment method. Depending on your payment provider, funds typically appear within a few business days after processing.

If you have any questions regarding your refund, our support team is always happy to help at info@climorapro.com.